Policies & Client Rights
Clear information. No surprises.
Your privacy, rights, costs, access to care, and expectations should be understandable before therapy begins.
Therapy involves trust. That includes knowing how the practice operates.
Your rights matter
You should know what to expect before you become a client.
This page provides an overview of important policies, client rights, telehealth practices, accessibility, fees, Good Faith Estimate information, referrals, and emergency resources at Christensen Mental Health.
Some topics may also have separate formal policies or notices. When a separate document applies, a link will be provided.
If you have questions about any practice policy, please contact Christensen Mental Health before treatment begins.
Privacy
Privacy & Confidentiality
Learn how privacy, confidentiality, electronic communication, and health information are handled.
Client Rights
Your Rights as a Client
Understand your right to information, participation in treatment, questions, referrals, and respectful care.
Costs
Good Faith Estimate
Information for uninsured and self-pay clients about expected charges.
Access
Accessibility & Accommodations
Information for clients who use assistive technology, communication accommodations, or other accessibility supports.
01 · Privacy
Privacy is part of the therapeutic relationship.
Privacy & Confidentiality
Your information is treated as confidential.
Christensen Mental Health is committed to protecting client privacy and maintaining the confidentiality of information obtained in connection with therapy services, subject to applicable federal and Florida law.
Information may be disclosed when authorized by the client or when disclosure is permitted or required by law. Specific limitations of confidentiality and privacy practices are reviewed as part of informed consent.
Email and standard text messaging may not always be secure. Clients should avoid sending highly sensitive clinical information through ordinary email or text whenever a secure method is available.
Christensen Mental Health maintains separate public notices for privacy: the Notice of Privacy Practices and the Website Privacy Policy.
02 · Client Rights
You are an active participant in your care.
Client Rights
You have the right to understand and participate in your treatment.
Clients are encouraged to ask questions, discuss concerns, and participate in decisions about their therapy.
Depending on the circumstances and applicable law, client rights may include the ability to:
- Receive information about the nature and purpose of services.
- Ask questions about treatment recommendations and therapeutic approaches.
- Receive information about fees and financial policies before treatment.
- Participate in treatment planning and goal development.
- Discuss concerns about services or the therapeutic relationship.
- Request referrals when another provider or level of care may be more appropriate.
- End therapy, subject to appropriate clinical transition and safety considerations.
- Receive services without unlawful discrimination.
03 · Accessibility
Access to care should not depend on how you see, hear, or communicate.
Accessibility & Accommodations
Accessibility needs can be discussed before services begin.
Christensen Mental Health is committed to providing accessible telehealth services to individuals with disabilities.
Clients who are blind, have low vision, are deaf, or are hard of hearing may use their existing assistive technology, accessibility tools, communication supports, or other accommodations when accessing services.
Examples may include screen-reading technology, screen enlargement, captions, hearing-related technology, keyboard navigation, or other client-provided accessibility tools.
If additional reasonable accommodations are needed to participate in telehealth services or communicate with Christensen Mental Health, clients are encouraged to contact the practice in advance so available options can be discussed.
04 · Telehealth
Therapy is provided online throughout Florida.
Telehealth Services
Your physical location matters during a therapy session.
Christensen Mental Health provides psychotherapy through secure telehealth.
Bonnie Christensen, LMHC provides therapy to clients who are physically located in Florida at the time the therapy service is provided.
Clients are responsible for attending sessions from a reasonably private location with reliable internet access and an appropriate device for video communication.
Location pages on this website describe communities served through telehealth. They do not represent physical Christensen Mental Health offices in those cities unless specifically stated otherwise.
Telehealth may not be appropriate for every clinical situation. If telehealth is not clinically appropriate for a client’s needs, other treatment options or referrals may be discussed.
05 · Appropriate Care
The right provider and level of care matter.
Appropriate Care & Referrals
Not every client or clinical need is appropriate for this practice.
Christensen Mental Health provides outpatient psychotherapy through telehealth.
If a client’s needs fall outside the scope of this practice, require a higher level of care, or would be better addressed by another provider or specialty service, appropriate referral options may be recommended.
This may include situations in which emergency, inpatient, psychiatric, medical, substance-use, specialized trauma, psychological testing, or another form of care is more clinically appropriate.
A referral recommendation is intended to help connect the client with care that more closely matches their needs.
06 · Fees
Financial information should be clear before treatment.
Fees & Insurance
Know the expected cost before you begin.
Current private-pay fees for individual therapy are:
Christensen Mental Health may accept certain insurance plans for eligible Florida clients. Coverage depends on the client’s individual plan, network status, deductible, copay, coinsurance, telehealth benefits, and other plan requirements.
Insurance verification is not a guarantee of payment. The client remains responsible for charges not paid by the insurance plan according to the practice’s financial policies and applicable agreements.
For the most current information, visit the Fees & Insurance page .
07 · Good Faith Estimate
Self-pay and uninsured clients may have federal cost-estimate rights.
Good Faith Estimate
Good Faith Estimate information is provided on the Fees & Insurance page.
Christensen Mental Health provides Good Faith Estimate information for uninsured and self-pay clients on the Fees & Insurance page.
For the current information, visit Good Faith Estimate Information .
08 · Website Information
Reading a website is not the same as receiving therapy.
Website Terms
Website information is educational and informational.
Information on this website is provided for general educational and informational purposes. It is not a substitute for individualized medical, psychiatric, psychological, or mental health advice.
Use of this website does not create a therapist-client relationship with Bonnie Christensen or Christensen Mental Health, LLC.
A therapist-client relationship begins only after appropriate intake, informed consent, clinical acceptance, and other required practice procedures.
Website information may change over time. Current clinical, financial, privacy, and practice policies provided directly to clients govern the therapeutic relationship.
Emergency & Crisis Care
This practice is not an emergency response service.
Christensen Mental Health does not provide emergency or crisis response through this website, email, text messaging, or consultation requests.
If you are experiencing an emergency, believe you may be in immediate danger, or need immediate medical assistance, call 911.
For mental health crisis support, call or text 988.
About Your Provider
Bonnie Christensen, LMHC
Bonnie Christensen is a Licensed Mental Health Counselor in Florida with more than 25 years of behavioral health experience.
Her work focuses on helping adults understand recurring emotional and relationship patterns involving anxiety, depression, betrayal, people-pleasing, perfectionism, boundaries, burnout, and emotional over-responsibility.
- Florida LMHC
- License MH10005
- 25+ Years Experience
- Florida Qualified Supervisor
- Secure Telehealth
Questions?
You should feel comfortable asking before you begin.
If you have questions about fees, insurance, accessibility, telehealth, privacy, or whether Christensen Mental Health may be appropriate for your needs, please contact the practice.
Everybody needs a Bonnie sometimes.